FAQ

There are two ways to set up an account with INSIGHT: When placing an order on our checkout page, there will be an option to create an account with your order. Check that box. Once your order is placed, an email will be sent to your email with a temporary username and password to get you started in customizing your account. Option two is: at the top of the website, we have a ‘My Account’ tab, where you can sign up for an account, receive a temporary user and password through your email, or log in to your account. Inside your account, you can see your past orders, addresses on file, account details, etc.

We currently accept Venmo and Zelle for all orders. Once you place your order, our team will reach out with the payment details for your preferred method.

You’ll receive a complete your payment email with links to our payment methods. Once compleated our team will begin proccessing your order and send you tracking information once it ships.

We shipping in standard USPS flat rate box. Most orders are processed within 1–3 business days and typically arrive within 3–7 business days. You’ll receive a tracking link once your order is on its way.

Yes — each product includes general dosing guidelines and recommended use information to help you have a safe and intentional experience. Please remember that everyone’s body chemistry is unique, and it’s always best to start low and go slow.

Absolutely. We take your privacy seriously. All customer information is kept strictly confidential and used only to process and fulfill your orders.

If you need to make changes to your order, please contact us as soon as possible at contact@insightful.market or reply to your confirmation message. Once an order has shipped, we’re unable to make modifications.

You can reach us anytime at contact@insightful.market and our team will get back to you within 24 hours.

For health, safety, and quality control purposes, we cannot accept returns for products that have been opened, used, or tampered with in any way. However, we can offer credits for future products. For more information about returns please see our returns policy page.

Please send us a photo of the product in which you received, if the product has been unopened or tampered with, we will send you a shipping label to return the product and ship out the correct product immediately.

Send us a picture, and we will either offer you a discount code for future products, or replace the product.

Yes, all of your items will come in one package

All of our orders are tracked. You will receive a tracking number in your email once your package has been shipped.

Your products will arrive in a USPS priority mail carrier shipping box.

There are no additional additives in these products; they are pure golden teacher mushrooms.